Damage From Use
At Sam Bat our maple baseball bats are milled directly from the log and undergo intense scrutiny at every step of production. Every bat is checked for cracks, dents, significant grain lines where a split might occur, and any number of other imperfections. When we send out a bat we are confident in its quality.
For this reason, and because of the nature of the sport, we unfortunately cannot replace bats damaged or broken after they have been used.
Damage in Transit
We will be happy to replace your Sam Bat if, when you receive it, the bat has suffered damage in transit. If this is the case:
- Do not use the bat.
- Contact us immediately by e-mail or phone. Unfortunately if you do not contact us immediately we cannot ascertain that the damage was done prior to your receiving the bat and we will not be able to replace it.
- We will ask you to send a photo(s) of the bat showing the damaged area and a photo of the cup. We will also need a copy of your invoice and/or your order number.
- Please do not return the bat unless asked to do so by our staff.
Product Received Does Not Match Product Ordered
If you receive your Sam Bat and it does not match the specifications that you gave at the time of ordering, please contact us immediately and do not use the product. If the order form/invoice that we have on record does not correspond with the bat you have received we will replace it.